Complete the survey
Help shape the design of the relocated Woden Access Canberra Service Centre.
Share your thoughts on how the design of the space could be even more welcoming, inclusive and accessible for everyone.
Estimated time: 3-5 minutes
This project is open for feedback
About the project
The Access Canberra Service Centre in Woden is moving to Level 1, Furzer St & Corinna St, Phillip (Woden Library building).
This will bring Access Canberra Woden Service Centre and Woden Library together in one building in the heart of the Woden Town Centre, ensuring residents continue to have access to both services close to home.
All services, accessibility features and customer supports currently available at the Woden Access Canberra Service Centre and Woden Library will continue to be available from the new location.
The relocated Service Centre will operate from a dedicated space on Level 1. The Service Centre will retain 12 service counters and continue to be an inclusive and supportive space for Canberrans to undertake government services and transactions.
Woden Library will continue to operate from the ground floor of the building. As part of the refurbishment, some study spaces currently located on level 1 will likely be relocated to the ground floor. Existing community rooms on both levels will continue to be available for community use, with some minor changes being considered to make better use of available space.
Infrastructure Canberra is working closely with Libraries ACT and Access Canberra to maintain a welcoming, accessible and functional experience for users.
The project will upgrade and reconfigure the existing government-owned building to support all services, including accessibility improvements, enhanced customer facilities and flexible spaces designed to meet future community needs.
We're seeking your feedback
Access Canberra Service Centres already include a range of features that support accessibility, inclusion and customer comfort.
We're interested in your ideas on how the design of the new space could build on these strengths and further improve the customer experience.
We'd like your feedback on how design can:
- help people feel welcome and comfortable
- make it easy to find services and move through the space
- support accessibility for all people
- reflect Canberra’s diverse community
How to have your say
You can share your views through one of the options below. Submissions close at 11:59 pm on Friday 18 December 2026.
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Leave a quick comment
Access Canberra Service Centres already support accessibility, inclusion and customer comfort.
As part of the relocation, we'd love your ideas on how the design of the new space could make the experience even better.
Estimated time: Less than 1 minute
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Tell us about Woden Library
The Access Canberra relocation will bring only minor changes to Woden Library.
We want to know what’s important to you about the library so we can maintain what works well and consider future improvements.
Estimated time: 3-5 minutes
The impact of having your say
Your feedback will help inform the design of the relocated Woden Access Canberra Service Centre, including signage, accessibility features and customer experience.
Community feedback will be considered alongside operational, technical and budget requirements during the design phase.
A summary of community feedback will be published following the consultation.
Stay informed
Register to receive updates and be among the first to hear about project milestones and engagement opportunities as the project progresses.
