Project status: Closed

How you had YourSay:

Thank you for sharing your feedback and ideas for the Charter of Rights for Victims of Crime consultation. The community and justice agencies and services were able to participate from 22 June to 6 August 2018 by reading a tailored summary paper and either taking a survey, writing a submission, or speaking to us face-to-face. A summary of the feedback is available in the What We Heard report.

All victims of crime matter and should be treated properly at every point in the criminal justice process. Although there are many common reactions to crime, each individual is different and will have their own experience so we appreciated hearing from a number of people throughout this consultation.

A Charter of Rights for Victims of Crime was passed through the Legislative Assembly on 23 July 2020 in the Victims Rights Bill 2020. The Charter will ensure victims have a clear understanding of their rights, are treated with respect and have access to complaints resolution process if their rights are breached.

We looked at:

People who have experienced crime are central to justice processes and must always be treated with respect. Many victims of crime show great resilience and strength, and for many it is a time of great vulnerability and trauma.

That’s why the ACT Government committed to establishing a Charter of Rights for Victims of Crime.

We wanted to understand what you believe victim rights are, which groups should access these rights and which justice agencies should be responsible for supporting these rights.

The Government sought feedback on three key issues as part of its consultation of a Charter of Rights for Victims of Crime:

  • How information should be provided in an accurate and timely way to victims of crime about justice processes and their case
  • What other opportunities exist for victims of crime to participate in the justice process
  • What appropriate complaint management, remedy and oversight mechanisms are required for victims of crime to access their rights.

The Charter will ensure that victims of crime can consistently access:

  1. their rights including having information, support, privacy and opportunities to have a voice as their case progresses through the justice system, and
  2. a complaints process so that justice agencies are accountable for how they interact with victims.

Who could provide input:

All engagements are open to the whole Canberra community yet this engagement may have been of particular interest to stakeholder groups working in legal, justice and social service areas, and community members who have experienced crime and the justice system.

Your views were used to:

Your feedback was used to develop the Charter of Rights for Victims of Crime and identify potential models for providing greater support to victims during the justice process.

Insights about the experiences of victims helped to identify ways to improve access to information and participation in justice processes. By telling us what practical and legal barriers or challenges exist to delivering victim rights, we can consider what system-wide initiatives could better support victims to access their rights and ensure justice agencies can support them.

Community members FAQs

The ACT Government wants to improve the experiences of people who have contact with the criminal justice system as a victim of crime. We want to ensure that people who have experienced crime have useful information, support and are listened to in justice processes. This includes in their dealings with police, victim support, public prosecutions, courts and corrections.

Justice agencies and services FAQs

The ACT Government has committed to introducing a Charter of Rights for Victims of Crime. The Charter is likely to replace the governing principles for the treatment of victims in the administration of justice in the Victims of Crime Act 1994 (s. 4). The Charter will set out the rights of victims of crime in the ACT, specify justice agency obligations when dealing with victims, and establish a complaint resolution process where the Charter is breached.

Support services

Your participation in this consultation may raise issues for you or remind you of experiences that you or a family member or friend have experienced. You can contact the following support services:

You can find information on reactions to becoming a victim of crime and how you can look after yourself here.