The Human Rights Commission:

• Handles complaints in relation to health, disability and community services, abuse of vulnerable people, and complaints under discrimination law.
• Increases awareness of the rights and responsibilities of service users and service providers, and encourages service improvement.
• Provides advice to government and others regarding their human rights obligations.
• Advocates for children, young people and adults experiencing vulnerability.
• Advocates for and supports victims of crime.

The Charter explains:

• what the Human Rights Commission does
• what the community can expect when dealing with the Commission
• how the Commission will provide services to the community
• how the community can give feedback, or complain to the Commission if things go wrong.

The Charter is available on this YourSay page and on the Human Rights Commission website here.

The Human Rights Commission Act 2005 requires us to consult on the client service charter every three years, for at least eight weeks. We do this so that the charter meets the needs of the community, service users, service providers and government agencies.

The feedback will inform updates to the Client Services Charter for the next three years.

The feedback will be collated by the Human Rights Commission in early 2023 and be shared on this YourSay page in a Listening report.