The ACT Human Rights Commission promotes the human rights and wellbeing of everyone living in the ACT.

The Commission:

• takes complaints about health, disability and community services, abuse of vulnerable people, and discrimination
• helps people and services understand their rights and responsibilities
• gives advice to government and others about human rights
• advocates for children, young people and adults experiencing vulnerability
• advocates for and supports victims of crime.

Our Client Services Charter explains what we do and what you can expect from us.

The charter explains:

• how people can contact the Commission if they are unhappy with a decision
• how people can give feedback
• how people can complain if things go wrong.

We want the charter to meet the needs of the community, service users, service providers and government agencies.

The Human Rights Commission Act 2005 says we must consult the community about the charter every 3 years, for at least 8 weeks.

Child Safe Commitment Statement

We are committed to protecting and promoting the rights, safety, and wellbeing of children and young people. We are actively implementing the 10 Child Safe Standards in a way that is culturally safe and inclusive for all children and young people, including by respecting and valuing the diverse and unique identities and experiences of Aboriginal and Torres Strait Islander children and young people, and their families.

We take a zero-tolerance approach to child abuse, and will seek to ensure all employees, volunteers, contracted staff, and executives uphold their responsibilities.