The final design
Feedback on the proposed upgrades was provided through a short survey.
As Canberra grows, the ACT Government is supporting sustainable urban renewal that enhances the qualities we value in our capital. In the 2021-22 ACT Budget, funding was provided to begin construction for upgrades at three local Canberra shops – Campbell, Duffy and Kaleen South.
Upgrades to local shopping centres will help to revitalise and improve access around the centres, encourage people to shop locally, encourage new tenants to occupy vacant shops and support the changing needs to the community.
The local shops on the corner of Burrinjuck Street and Glenmaggie Street (Duffy Place) in Duffy were constructed in the early-1970s. Since then, the expectations and needs of the local community have changed and the area is in need of improvements.
Early consultation undertaken in 2017 with local stakeholders, including the businesses at the time, told us that there were concerns around accessibility and safety and that they wanted to see outdoor café areas expanded and more landscaping. Following these conversations, preliminary designs were prepared which propose a range of upgrades to improve the safety, accessibility and look and feel of each of the locations.
The final designs are available below for you to view.
Earlier this year, we asked the local community and stakeholders what improvements they would like to see to revitalise these local shops.
We held a conversation online, face to face and directly with stakeholders from 22 March to 10 May 2021. The community’s feedback was captured through YourSay, a drop-in session, written submissions and presentations.
Community feedback told us you would like to see:
Key insights from the community have shaped the final designs and will help revitalise the local shops and encourage the community to support local business.
We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.
The online ‘YourSay’ service is provided using a digital platform operated by the Chief Minister, Treasury and Economic Development Directorate (CMTEDD).
The ACT Government respects the rights and privacy of all individuals and is committed to complying with the Information Privacy Act 2014 and the Territory Privacy Principles and protecting the personal information we hold.
CMTEDD (via Harvest which is contracted service provider of CMTEDD) collects your personal information as part of providing the Territory’s online community engagement services, informing you about these services, complying with contractual and other legal obligations, responding to your enquiries and administering its community engagement technology.
CMTEDD may use your personal information for these purposes, any other purpose listed on a collection statement at the point of collection, or in any other way made clear at the time of collecting the personal information. In cases where feedback is received about an engagement opportunity that is subject to another Territory agency's Terms and Conditions, or arrangements for handling personal information, your feedback may be provided to the agency concerned.
In your feedback to the ACT Government, you should not provide personal information, including personal health information (for example, any information (medical or otherwise) about a person’s health, mental status, treatments received etc) about any other person (a third person).
We collect the comments, votes, posts and selections you contribute when interacting with the feedback mechanisms provided through 'YourSay', which include:
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Demographic details are requested in order to help us determine the degree to which views of participants are representative of a diverse cross-section of the community.
By providing an email address you help us protect the integrity of the discussion from individuals and groups who may attempt to unduly influence the outcomes of the consultation process anonymously. For example, we check the database to ensure each user has a single email account on the site. We also frequently review the site for trolls and spammers.
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Publicly available information is limited to your username and any comments you leave under that username in the forums or other feedback tools published to ‘YourSay’.
You can use your first name or an anonymous username if you do not want your full name attached to forum and guestbook comments, stories or questions.
Feedback (including overall results of polls and surveys, and in some instances, quotes from forums and surveys) may be published in publicly available reports at the end of the consultation period.
Please note that the ACT Government is subject to the Freedom of Information Act 2016. The Freedom of Information Act 2016 provides a general right of access to government information. This includes documents created by the government, documents held by contracted service providers relating to the performance of government contracts and documents supplied to government by external organisations or individuals.
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The ‘YourSay’ Privacy Statement does not apply to third party websites or digital services which may be linked to from content published to 'YourSay'. We recommend you read the privacy statement of the relevant service when you access these sites.
Third Party Providers
We sometimes use third party providers for some web-based services, with information stored in the United States and Europe. These include Campaign Monitor and Mail Chimp for email subscriptions, Survey Monkey and Typeform for online surveys, Social Pinpoint for interactive maps, Viostream for live streaming question and answers, MindHive for running a collaborative forum and EventBrite for registration at events. Please follow the hyperlinks for details on their privacy policies.
Campaign Monitor Privacy
CMTEDD uses Campaign Monitor to provide electronic newsletters to subscribers.
CMTEDD holds the Campaign Monitor account and personal information collected through that account can be accessed by other agencies of the ACT Government for the purposes of sending electronic newsletters.
Campaign Monitor will use the information collected from you for the purpose of providing the online service which enables CMTEDD and other agencies of the ACT Government to create, send and manage electronic newsletters. Campaign Monitor will also use this information to measure the performance of CMTEDD and other ACT Government email campaigns.
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You can unsubscribe from the 'YourSay' electronic newsletter at any time by selecting the 'unsubscribe’ option in every email sent to you by Campaign Monitor.
More information about how CMTEDD manages the personal information it collects can be found at http://www.cmd.act.gov.au/legal/privacy.
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Whole of Government Engagement Customer Relationship Management System
If you provide your personal information during an engagement, it may be included in a Whole of Government Customer Relationship Management System (CRM), together with the feedback or views you provide, and handled in accordance with Schedule 1 of the Information Privacy Act 2014, and the Territory Privacy Principles (TPPs).
The CRM system has been designed to provide directorates’ employees or authorised contractors with a place to store information about engagements with stakeholders and access information about engagements with stakeholders undertaken by other employees or authorised contractors. Information in the CRM may be used to inform subsequent engagements with the same or similar stakeholders. The use of the database is intended to strengthen coordination between ACT Public Sector agencies and reduce duplication of effort and stakeholder fatigue, by sharing information about engagement activities across government.
More detailed information about how your personal information is handled is available in the CRM Privacy Notice available at https://www.act.gov.au/crm-privacy. Further information about directorates’ privacy policies and where to locate them can be found in the CRM Privacy Notice.
If you have any comment in relation to any aspect of the collection, use, security of, or access to your personal information please contact us via:
Privacy Contact Officer
Chief Minister, Treasury and Economic Development Directorate
GPO Box 158
CANBERRA ACT 2601
Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
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Personal health information
Personal health information means any personal information, whether or not recorded in a health record:
(a) relating to the health, an illness or a disability of the consumer; or
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