If you would like more detailed information, please read the Discussion Paper.


To place an order, a customer usually accesses the services website, creates a profile, makes their order and provides details for deduction of payment electronically.

When a delivery driver arrives at a customer’s premises, the customer’s funds have usually been deducted at the time of ordering.


  • Customers will be required to submit proof of age/identification details when creating a customer profile (eg registering ID and delivery address details) at the initial point of purchase.
  • The person who provided the proof of age/identification must be the person to collect the delivery from the delivery driver. Customers will be required to show proof of age/identification details upon delivery at the request of the delivery driver.
  • Customers must have the option to choose that their identity details are not retained but must then produce their identification documents for inspection at handoff from the delivery driver.

How to have YourSay

Consultation will run for six weeks, closing on Wednesday 6 September 2023.