Delivery Drivers

If you would like more details, please read the Discussion Paper..


To place an order, a customer usually accesses the services website, creates a profile, makes their order and provides details for deduction of payment electronically.

When a delivery driver arrives at a customer’s premises, the customer’s funds have usually been deducted at the time of ordering.


  • Customers will have needed to provide proof of age/identification details at the point of sale.

  • Customers will be required to show proof of age/identification details upon delivery at the request of the delivery driver.
  • A delivery cannot be left unattended and must be handed to the recipient who placed the order (and, if applicable, whose identification details were associated with the order when it was made online).
  • Provide for a maximum volume of alcohol that can be delivered to the same customer in a 24-hour period.
  • Mandate times which delivery can take place. Currently off licensees can trade every day from 7am to 11pm. A shorter window for rapid delivery will be considered to minimise alcohol related harm.

  • Delivery staff or agents must undergo Responsible Service of Alcohol training specifically tailored to the rapid alcohol delivery market, including information about how to determine if a person is in a state of intoxication.
  • It will be an offence to deliver alcohol to excluded persons such as evidently intoxicated persons, minors or to excluded areas such as alcohol-free zones. Delivery staff or agents must only complete a delivery where there is evidence that the person was over 18 years, and that the person was not intoxicated, or they risk being subject to prosecution. Identification checks must be made for anyone that looks under 25 years old.

  • Same-day delivery providers will be liable for acts of employees and agents with appropriate exceptions.
  • Same-day alcohol delivery services will be obliged to record incidents where they have refused delivery and the reason why for a 12-month period and provide a summary of this data to Access Canberra every 12 months. Service providers shall provide access to these records to ACT Policing and Access Canberra when requested.

  • Safeguards will be put in place to ensure delivery drivers are not penalised by the licensee for non-deliveries due to responsible service of alcohol requirements.

How to have YourSay

Consultation will run for six weeks, closing on Wednesday 6 September 2023.